December 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book: Team Building. This month we will discuss Roberta’s Spanish books:

Tratando con Gente Difícil

(Dealing with Difficult People)

ISBN Paperback: 9780648152224

ISBN E-Book: 9780648152293

Tratando con Parientes Difíciles y En Leyes

(Dealing with Difficult Relatives and In-Laws)

ISBN Paperback: 9780848152200

ISBN E-Book: 9780463195598

Tratando con Cónyuges y Niños Difíciles

(Dealing with Difficult Spouses and Children)

ISBN Paperback: 9780648153317

ISBN E-Book: 9780463136157

Tratando con Situaciones Difíciles

En el trabajo y en la Casa

(Dealing with Difficult Situations at Work and at Home)

ISBN Paperback: 9780648152231

ISBN E-Book: 9780463751770

Tratando con la Intimidación en la Escouela

¡La descracia educativa de la sociedad!

(Dealing with School Bullying)

ISBN Paperback: 9780648152248

ISBN E-Book: 9780648540854

Manteniendo a Nuestros Niños Seguros

(Keeping our Children Safe)

ISBN Paperback: 9780648152255

ISBN E-Book: 9780648443711

To order:

Go to amazon.com, then click ‘Books’ and under ‘search’ put either Roberta Cava (which will bring up all of her books) or give the ISBN# for these books.

Roberta Cava is the owner of Cava Consulting in Queensland, Australia and is the author of 42 books and will be writing more.

To contact Roberta Cava or Cava Consulting, please send an e-mail to info@dealingwithdifficultpeople.info

October 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book: Before Tying the Knot – Questions couples must ask each other before they marry!  This month we will discuss Roberta’s book: 

CUSTOMER SERVICE THAT WORKS

Paperback ISBN: 9781092892780 - $14.99 USD

E-Book ISBN: 9780648540809 - $9.99 USD

Companies are struggling with customer service because of the influx of people using on-line ordering. For those shoppers who still need to physically touch and see their items, there’s even more need for fully trained staff who know how to deal with customer purchases, returns and problems. They know how to listen carefully to determine what the customer wants and ensure that they feel better after they leave their shop than when they entered.

Some staff face queue rage – where clients go viral and take out their rage on staff. Some companies have had to hire security guards to protect their employees.

Giving better customer service, is a must for companies in this age of zealous competition between firms. How does your company measure up?

Roberta Cava is the owner of Cava Consulting in Queensland, Australia and is the author of 41books and will be writing more.

To order: Go to amazon.com, then click ‘Books’ and under ‘search’ put either Roberta Cava (which will bring up all of her books) or give the ISBN# for this book.

To contact Roberta Cava or Cava Consulting, please send an e-mail to cavaconsulting@ozemailcom.au

September 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book: I can do it! The sky’s the limit!  This month we will discuss Roberta’s book: 

BEFORE TYING THE KNOT

Questions couples must ask each other Before they marry!

Paperback ISBN: 9780992357993 - $12.99 USD

E-Book ISBN: 9780958583473 - $9.99 USD

This book is a must for every couple contemplating marriage (or those thinking about living together).

This pre-marital workbook is for couples that don’t necessarily have a strong religious affiliation, or do not have access to pre-marital counselling. It is an aide to enhance a couple’s knowledge of how each partner thinks and believes about a myriad of every-day preferences. So that neither partner will be influenced by the other’s answers, there are two sets of 200 questions. Topics in this book also include:

·       Bride and Groom’s “To Do” lists.

·       Tips for choosing the perfect wedding gown.

·       Wedding budget checklist.

·       Wedding toasts.

·       Marriage Contracts.

·       Pre-Nuptial agreements.

·       Cohabitation Agreements.

Roberta Cava is the owner of Cava Consulting in Queensland, Australia and is the author of 39 books and will be writing more.

To order: Go to amazon.com, then click ‘Books’ and under ‘search’ put either Roberta Cava (which will bring up all of her books) or give the ISBN# for this book.

August 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book: Creative problem-solving and decision-making. How to get off the fence and make decisions. This month we will discuss Roberta’s most recent fiction book:

 

I CAN DO IT!

The sky’s the limit!

I grew up with Jenny and watched her struggle with paralysis, an abusing husband and low education. The characters in this book are changed so her children won’t be embarrassed to read about and be associated with their abusive father.

Never, in her wildest dreams, would Jenny believe she’d have the lifestyle she enjoyed so much, living in a tropical paradise. Her many books were being sold internationally; her training firm had three international branches. Who would have thought that one day clients would pay enormous fees for her to present seminars, fly her first class around the world, pick her up at the airport in limousines, have her stay in first class hotels, pay for her meals and all other travelling expenses? What a life she built for herself! Quite a change from the abused and uneducated young woman she had originally been.

To order: Go to Amazon Books at amazon.com

Why not look up our web page and learn all about the paperback, large print and eBooks Roberta Cava has written. Go to:

www.dealingwithdifficultpeople.info/books/index.htm

July 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book: Change? Not me! Dealing with Resistance to Change. This month we will discuss Roberta's new book:

CREATIVE PROBLEM-SOLVING

AND DECISION-MAKING

How to get off the fence and make decisions

There are many times every day that supervisors / managers face problems or must make decisions – some of them very serious ones. If you find yourself holding off making decisions, you might find that it keeps you from progressing up the ladder in your corporation. Procrastination is one of the things that companies say keeps them from promoting good employees; employees who could be very good managers or executives except for the flaws that they were poor problem solvers or were reluctant to make decisions.

Don’t let this be the one quality that holds you back from advancing in business or even finding happiness by making the right decisions in your personal life. If you are in a rut within either phase of your life, you should find this information helpful to assist you in becoming the person you could be. This book discusses many areas where supervisors / managers must problem-solve – some that can be highly stressful or emotional

You will learn about:

Chapter 1 – Problem Solving

Chapter 2 – Planning for Problem solving

Chapter 3 – Resistance to your plans

Chapter 4 – Training Decisions

Chapter 5 – Training of Supervisors

Chapter 6 – Making training work

Chapter 7 – Career Decisions

Chapter 8 – Other Problems and Decisions

Chapter 9 – Meeting Problems

Chapter 10 – Counselling Interviews

Chapter 11 – Disciplinary Interviews

To order: Go to Amazon Books at amazon.com

Why not look up our web page and learn all about the paperback, large print and eBooks Roberta Cava has written. Go to:

www.dealingwithdifficultpeople.info/books/index.htm

June 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book Interpersonal Communication at Work – How to communicate with customers, bosses, colleagues and subordinates. This month we will discuss the release of a new book by Roberta Cava:

CHANGE? NOT ME!

Dealing with Resistance to Change

 

Are you in a rut?

Are you existing rather than living?

Do you want to make changes for the better?

Then this is the book for you.

Companies are merging, downsizing and investing in technology to meet ever-changing demands. Consequently, corporations are seeking employees who are competent in working with others – who are flexible and open to change.

One of the main things people do when they want to implement a change, is to dive right in and simply do it. Unfortunately, most end up running into resistance from those who are affected (or who perceive they may be affected) by the change.

Implementing change can be a difficult process if you have a new idea and want others to use it. Objections may be received from per groups, other supervisors or your own staff.

When implementing a change that you feel may meet with resistance (and even those you don’t). Planning ahead will eliminate problems.

Most people resist change. It’s easier and safer to do things the old way. In these hard, economic times, an employee who resists or fights change, takes the chance that they’ll be let go or replaced.

You will learn about:

Adapting to change

Resisting change

Changes at work

Developing a good team

Changing your job or your career

Where do you want to go?

Changes at home

Stuck in a rut?

How to overcome negative tapes

Overcoming your past

Turning things around

To order: Go to Amazon Books at amazon.com. 
Why not look up our web page and learn all about the paperback, large print and eBooks Roberta Cava has written. Go to:

www.dealingwithdifficultpeople.info/books/index.htm

April 2019 Dealing with Difficult People Newsletter

Last month we discussed The sale of Roberta Cava’s Seminars. This month, we would like to inform all schools on the Gold Coast of Queensland that Roberta Cava will be presenting talks to school children about the topics covered in her book Keeping our children safe.

• The Dangers of Social Media
• Pedophiles
• Pornography
• The New Synthetic Drugs
• Illicit Drugs
• School and Cyber Bullying
• Teen Depression and Suicide

If you are a parent and would like to have your children’s school invite her to present a talk on these topics to students and/or parents, please contact her at: info@dealingwithdifficultpeople.info

Roberta’s book Keeping Our Children Safe is a must for parents who want to keep their pre-teens and teens safe.

Paperback and e-book versions can be ordered by going to the amazon.com website

Why not look up our web page and learn all about the paperback, large print and eBooks Roberta Cava has written. Go to:

www.dealingwithdifficultpeople.info/books/index.htm

March 2019 Dealing with Difficult People Newsletter - seminars for sale

Last month we discussed How to obtain the salary you’re worth. This month we will discuss:

THE SALE OF ROBERTA CAVA’S SEMINARS

Roberta Cava has retired from conducting her international seminars. She opened her first training and development firm in Edmonton, Alberta, Canada in 1982, her second in Maui, Hawaii in 1984 and her third on the Gold Coast of Queensland, Australia in 1998. For over 35 years she researched, prepared and presented her 111 different seminars in Canada, United States, Australia, New Zealand, Great Britain, South Africa, Germany, Singapore, Malaysia, Thailand, Indonesia, the Philippines, Hong Kong, United Arab Emirates and Bahrain.

Her most popular seminars were her 1-day Dealing with Difficult People and her 3-day Survival Skills for Supervisors. She is the author of 29 non-fiction books and 5 fiction books. Her Dealing with Difficult People book has been an international best-seller since 1990 with 23 publishers in 17 languages.

Each seminar includes a Leader’s Guide, Objectives and Evaluation of Training, Course Outline and Handouts. Here are details about the seminars she is selling:

SEMINARS BY ROBERTA CAVA

 

	NAME OF SEMINAR	LENGTH IN HOURS	LENGTH IN DAYS	TOTAL # OF SEMINARS
1	Dealing with Difficult People	45, 75 & 90 min, 1, 2, 2 ½, 3, 4	1 & 2	10
2	Managing Time, Stress & Difficult People		1, 1 ½, 2 & 3	4
3	Defusing Difficult People & Controlling Stress		1 & 2	2
4	Dealing with Difficult People & Create a Positive Image		1	1
5	Dealing with Difficult Children		1	1
6	How to Become a High Flyer	3, 2, 1 ½, 75 min	1	5
7	Surviving High Stress	1 ½, 2, 3	1	4
8	Anger Management - Yours and Theirs	3		1
9	Dealing with Manipulators	4		1
10	Maintaining Control Under Difficult Situations	4		1
11	Create a Positive Image	1, 1 ½, 2, 3	1	5
12	Take Command of your Future	3	1	2
13	The Balancing Act	3	1	2
14	Dynamic Goal Setting	1 ½, 4	1	3
15	Interpersonal Skills	3	1, 2, 3	4
16	Implementing Change	3	1	2
17	Adapting to Change	3	1	2
18	Letter and E-mail Writing		1	1
19	Business Report Writing		1	1
20	Letter and Report Writing		2	1
21	Time & Stress Control	3	1, 2	3
22	Time Management for Life	3	1	2
23	Time Management for Support Staff	3	1	2
24	Time Management for Supervisors	3	1	2
25	Survival Skills for Supervisors & Managers		2, 3, 5, 10	4
26	Team Building	3	1	2
27	Creative Problem Solving	1 ½, 3	1, 2	4
28	The Art of Negotiating		1	1
29	Productive Meetings	3	1	2
30	Managing the Human Resources Function		2	1
31	Train the Trainer	3	1, 2 ½	3
32	Hiring Know-how	3	1, 1 ½	3
33	Employee Discipline	3	1	2
34	Easy Come - Hard to Go		1, 2	2
35	Interviewing Skills		5	1
36	Job Descriptions & Performance Appraisals	2, 2 ½, 3	1	4
37	How to Survive Company Downsizing		1	1
38	What am I going to do with the rest of my life?	3	1	2
39	Career Decisions		1, 2	2
40	Cracking the Glass Ceiling	3	1, 1 ½, 2	4
41	Get that Job	3	1	2
42	Executive Secretaries		1	1
43	Critical Skills for Executive Assistants		2	1
44	Customer Service	3 office 3 field	1	3
45	Handling Difficult Customers	3		1
46	Dealing with Difficult People & Customer Service		2	1
47	Telephone Communication Skills	3	1	2
	TOTAL			111

 

If you are interested in learning more – please contact Roberta Cava at Cava Consulting at: info@dealingwithdifficultpeople.info or phone 0434-405 667.