April 2019 Dealing with Difficult People Newsletter

Last month we discussed The sale of Roberta Cava’s Seminars. This month, we would like to inform all schools on the Gold Coast of Queensland that Roberta Cava will be presenting talks to school children about the topics covered in her book Keeping our children safe.

• The Dangers of Social Media
• Pedophiles
• Pornography
• The New Synthetic Drugs
• Illicit Drugs
• School and Cyber Bullying
• Teen Depression and Suicide

If you are a parent and would like to have your children’s school invite her to present a talk on these topics to students and/or parents, please contact her at: info@dealingwithdifficultpeople.info

Roberta’s book Keeping Our Children Safe is a must for parents who want to keep their pre-teens and teens safe.

Paperback and e-book versions can be ordered by going to the amazon.com website

Why not look up our web page and learn all about the paperback, large print and eBooks Roberta Cava has written. Go to:

www.dealingwithdifficultpeople.info/books/index.htm

March 2019 Dealing with Difficult People Newsletter - seminars for sale

Last month we discussed How to obtain the salary you’re worth. This month we will discuss:

THE SALE OF ROBERTA CAVA’S SEMINARS

Roberta Cava has retired from conducting her international seminars. She opened her first training and development firm in Edmonton, Alberta, Canada in 1982, her second in Maui, Hawaii in 1984 and her third on the Gold Coast of Queensland, Australia in 1998. For over 35 years she researched, prepared and presented her 111 different seminars in Canada, United States, Australia, New Zealand, Great Britain, South Africa, Germany, Singapore, Malaysia, Thailand, Indonesia, the Philippines, Hong Kong, United Arab Emirates and Bahrain.

Her most popular seminars were her 1-day Dealing with Difficult People and her 3-day Survival Skills for Supervisors. She is the author of 29 non-fiction books and 5 fiction books. Her Dealing with Difficult People book has been an international best-seller since 1990 with 23 publishers in 17 languages.

Each seminar includes a Leader’s Guide, Objectives and Evaluation of Training, Course Outline and Handouts. Here are details about the seminars she is selling:

SEMINARS BY ROBERTA CAVA

 

	NAME OF SEMINAR	LENGTH IN HOURS	LENGTH IN DAYS	TOTAL # OF SEMINARS
1	Dealing with Difficult People	45, 75 & 90 min, 1, 2, 2 ½, 3, 4	1 & 2	10
2	Managing Time, Stress & Difficult People		1, 1 ½, 2 & 3	4
3	Defusing Difficult People & Controlling Stress		1 & 2	2
4	Dealing with Difficult People & Create a Positive Image		1	1
5	Dealing with Difficult Children		1	1
6	How to Become a High Flyer	3, 2, 1 ½, 75 min	1	5
7	Surviving High Stress	1 ½, 2, 3	1	4
8	Anger Management - Yours and Theirs	3		1
9	Dealing with Manipulators	4		1
10	Maintaining Control Under Difficult Situations	4		1
11	Create a Positive Image	1, 1 ½, 2, 3	1	5
12	Take Command of your Future	3	1	2
13	The Balancing Act	3	1	2
14	Dynamic Goal Setting	1 ½, 4	1	3
15	Interpersonal Skills	3	1, 2, 3	4
16	Implementing Change	3	1	2
17	Adapting to Change	3	1	2
18	Letter and E-mail Writing		1	1
19	Business Report Writing		1	1
20	Letter and Report Writing		2	1
21	Time & Stress Control	3	1, 2	3
22	Time Management for Life	3	1	2
23	Time Management for Support Staff	3	1	2
24	Time Management for Supervisors	3	1	2
25	Survival Skills for Supervisors & Managers		2, 3, 5, 10	4
26	Team Building	3	1	2
27	Creative Problem Solving	1 ½, 3	1, 2	4
28	The Art of Negotiating		1	1
29	Productive Meetings	3	1	2
30	Managing the Human Resources Function		2	1
31	Train the Trainer	3	1, 2 ½	3
32	Hiring Know-how	3	1, 1 ½	3
33	Employee Discipline	3	1	2
34	Easy Come - Hard to Go		1, 2	2
35	Interviewing Skills		5	1
36	Job Descriptions & Performance Appraisals	2, 2 ½, 3	1	4
37	How to Survive Company Downsizing		1	1
38	What am I going to do with the rest of my life?	3	1	2
39	Career Decisions		1, 2	2
40	Cracking the Glass Ceiling	3	1, 1 ½, 2	4
41	Get that Job	3	1	2
42	Executive Secretaries		1	1
43	Critical Skills for Executive Assistants		2	1
44	Customer Service	3 office 3 field	1	3
45	Handling Difficult Customers	3		1
46	Dealing with Difficult People & Customer Service		2	1
47	Telephone Communication Skills	3	1	2
	TOTAL			111

 

If you are interested in learning more – please contact Roberta Cava at Cava Consulting at: info@dealingwithdifficultpeople.info or phone 0434-405 667.