May 2020 Dealing with Difficult People Newsletter

Last month we sent several items about Covid 19. This month we will discuss the release of two more joke books in the Belly Laughs for All – Adult Versions series.

To lighten the mood a bit for everyone during these trying times, we thought you might enjoy a little humour instead of the bleak outlook we constantly see on the media.

               Belly Laughs for All                     Belly Laughs for All

               Adult version                                Adult Version

               Volume 7                                        Volume 8

Paperback: 9780648781516     Paperback: 9780648781530

E-Book: 9780648781523           E-Book: 9780648781547

Everyone loves humour and having a good laugh. Just open this book whenever you feel a pick-me-up is needed or simply want a good laugh. The jokes are slanted towards open-minded adults and are not suitable for children. There are thirteen chapters in Volume 7 and eleven chapters in Volume 8 – each one discusses a humourous segment of society.

Belly Laughs for All! Is an absolute must for anyone who wants to lighten up and have some fun. If you enjoy these books, please be sure to look at Volumes 1-6 as well.

Roberta Cava lives on the Gold Coast of Queensland, Australia; is the author of 47 books - 41 non-fiction and 6 fiction books and is writing more.

To order her books:

Go to amazon.com then click ‘Books’ and under ‘search’ put Roberta Cava (which will bring up all of her books).

To contact Roberta Cava or Cava Consulting, please send an e-mail to cavaconsulting@ozemail.com.au

December 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book: Team Building. This month we will discuss Roberta’s Spanish books:

Tratando con Gente Difícil

(Dealing with Difficult People)

ISBN Paperback: 9780648152224

ISBN E-Book: 9780648152293

Tratando con Parientes Difíciles y En Leyes

(Dealing with Difficult Relatives and In-Laws)

ISBN Paperback: 9780848152200

ISBN E-Book: 9780463195598

Tratando con Cónyuges y Niños Difíciles

(Dealing with Difficult Spouses and Children)

ISBN Paperback: 9780648153317

ISBN E-Book: 9780463136157

Tratando con Situaciones Difíciles

En el trabajo y en la Casa

(Dealing with Difficult Situations at Work and at Home)

ISBN Paperback: 9780648152231

ISBN E-Book: 9780463751770

Tratando con la Intimidación en la Escouela

¡La descracia educativa de la sociedad!

(Dealing with School Bullying)

ISBN Paperback: 9780648152248

ISBN E-Book: 9780648540854

Manteniendo a Nuestros Niños Seguros

(Keeping our Children Safe)

ISBN Paperback: 9780648152255

ISBN E-Book: 9780648443711

To order:

Go to amazon.com, then click ‘Books’ and under ‘search’ put either Roberta Cava (which will bring up all of her books) or give the ISBN# for these books.

Roberta Cava is the owner of Cava Consulting in Queensland, Australia and is the author of 42 books and will be writing more.

To contact Roberta Cava or Cava Consulting, please send an e-mail to info@dealingwithdifficultpeople.info

October 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book: Before Tying the Knot – Questions couples must ask each other before they marry!  This month we will discuss Roberta’s book: 

CUSTOMER SERVICE THAT WORKS

Paperback ISBN: 9781092892780 - $14.99 USD

E-Book ISBN: 9780648540809 - $9.99 USD

Companies are struggling with customer service because of the influx of people using on-line ordering. For those shoppers who still need to physically touch and see their items, there’s even more need for fully trained staff who know how to deal with customer purchases, returns and problems. They know how to listen carefully to determine what the customer wants and ensure that they feel better after they leave their shop than when they entered.

Some staff face queue rage – where clients go viral and take out their rage on staff. Some companies have had to hire security guards to protect their employees.

Giving better customer service, is a must for companies in this age of zealous competition between firms. How does your company measure up?

Roberta Cava is the owner of Cava Consulting in Queensland, Australia and is the author of 41books and will be writing more.

To order: Go to amazon.com, then click ‘Books’ and under ‘search’ put either Roberta Cava (which will bring up all of her books) or give the ISBN# for this book.

To contact Roberta Cava or Cava Consulting, please send an e-mail to cavaconsulting@ozemailcom.au

September 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book: I can do it! The sky’s the limit!  This month we will discuss Roberta’s book: 

BEFORE TYING THE KNOT

Questions couples must ask each other Before they marry!

Paperback ISBN: 9780992357993 - $12.99 USD

E-Book ISBN: 9780958583473 - $9.99 USD

This book is a must for every couple contemplating marriage (or those thinking about living together).

This pre-marital workbook is for couples that don’t necessarily have a strong religious affiliation, or do not have access to pre-marital counselling. It is an aide to enhance a couple’s knowledge of how each partner thinks and believes about a myriad of every-day preferences. So that neither partner will be influenced by the other’s answers, there are two sets of 200 questions. Topics in this book also include:

·       Bride and Groom’s “To Do” lists.

·       Tips for choosing the perfect wedding gown.

·       Wedding budget checklist.

·       Wedding toasts.

·       Marriage Contracts.

·       Pre-Nuptial agreements.

·       Cohabitation Agreements.

Roberta Cava is the owner of Cava Consulting in Queensland, Australia and is the author of 39 books and will be writing more.

To order: Go to amazon.com, then click ‘Books’ and under ‘search’ put either Roberta Cava (which will bring up all of her books) or give the ISBN# for this book.

August 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book: Creative problem-solving and decision-making. How to get off the fence and make decisions. This month we will discuss Roberta’s most recent fiction book:

 

I CAN DO IT!

The sky’s the limit!

I grew up with Jenny and watched her struggle with paralysis, an abusing husband and low education. The characters in this book are changed so her children won’t be embarrassed to read about and be associated with their abusive father.

Never, in her wildest dreams, would Jenny believe she’d have the lifestyle she enjoyed so much, living in a tropical paradise. Her many books were being sold internationally; her training firm had three international branches. Who would have thought that one day clients would pay enormous fees for her to present seminars, fly her first class around the world, pick her up at the airport in limousines, have her stay in first class hotels, pay for her meals and all other travelling expenses? What a life she built for herself! Quite a change from the abused and uneducated young woman she had originally been.

To order: Go to Amazon Books at amazon.com

Why not look up our web page and learn all about the paperback, large print and eBooks Roberta Cava has written. Go to:

www.dealingwithdifficultpeople.info/books/index.htm

July 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book: Change? Not me! Dealing with Resistance to Change. This month we will discuss Roberta's new book:

CREATIVE PROBLEM-SOLVING

AND DECISION-MAKING

How to get off the fence and make decisions

There are many times every day that supervisors / managers face problems or must make decisions – some of them very serious ones. If you find yourself holding off making decisions, you might find that it keeps you from progressing up the ladder in your corporation. Procrastination is one of the things that companies say keeps them from promoting good employees; employees who could be very good managers or executives except for the flaws that they were poor problem solvers or were reluctant to make decisions.

Don’t let this be the one quality that holds you back from advancing in business or even finding happiness by making the right decisions in your personal life. If you are in a rut within either phase of your life, you should find this information helpful to assist you in becoming the person you could be. This book discusses many areas where supervisors / managers must problem-solve – some that can be highly stressful or emotional

You will learn about:

Chapter 1 – Problem Solving

Chapter 2 – Planning for Problem solving

Chapter 3 – Resistance to your plans

Chapter 4 – Training Decisions

Chapter 5 – Training of Supervisors

Chapter 6 – Making training work

Chapter 7 – Career Decisions

Chapter 8 – Other Problems and Decisions

Chapter 9 – Meeting Problems

Chapter 10 – Counselling Interviews

Chapter 11 – Disciplinary Interviews

To order: Go to Amazon Books at amazon.com

Why not look up our web page and learn all about the paperback, large print and eBooks Roberta Cava has written. Go to:

www.dealingwithdifficultpeople.info/books/index.htm

June 2019 Dealing with Difficult People Newsletter

Last month we discussed Roberta Cava’s book Interpersonal Communication at Work – How to communicate with customers, bosses, colleagues and subordinates. This month we will discuss the release of a new book by Roberta Cava:

CHANGE? NOT ME!

Dealing with Resistance to Change

 

Are you in a rut?

Are you existing rather than living?

Do you want to make changes for the better?

Then this is the book for you.

Companies are merging, downsizing and investing in technology to meet ever-changing demands. Consequently, corporations are seeking employees who are competent in working with others – who are flexible and open to change.

One of the main things people do when they want to implement a change, is to dive right in and simply do it. Unfortunately, most end up running into resistance from those who are affected (or who perceive they may be affected) by the change.

Implementing change can be a difficult process if you have a new idea and want others to use it. Objections may be received from per groups, other supervisors or your own staff.

When implementing a change that you feel may meet with resistance (and even those you don’t). Planning ahead will eliminate problems.

Most people resist change. It’s easier and safer to do things the old way. In these hard, economic times, an employee who resists or fights change, takes the chance that they’ll be let go or replaced.

You will learn about:

Adapting to change

Resisting change

Changes at work

Developing a good team

Changing your job or your career

Where do you want to go?

Changes at home

Stuck in a rut?

How to overcome negative tapes

Overcoming your past

Turning things around

To order: Go to Amazon Books at amazon.com. 
Why not look up our web page and learn all about the paperback, large print and eBooks Roberta Cava has written. Go to:

www.dealingwithdifficultpeople.info/books/index.htm